Possess detailed knowledge of applicable protocols and adhere to the guidelines of the regulatory requirements in accordance with the Investigational Review Board (IRB) and Good Clinical Practice (GCP) to ensure proper completion of all clinical trial activities.
Understands intent and impact of informed consent documents and protocols and be able to explain in detail to study participants.
Serves as a secondary coordinator of Institutional Review Board submissions, including protocol submissions, advertisement drafts, continuing reviews, modifications and close-outs.
Maintains an ongoing understanding of the disease state under investigation.
Coordinates all on-going study specific procedures with patients and all study personnel including but not limited to assisting with consenting, screening, enrollment, and maintenance of recruited research participants.
Maintains patient schedules (Greenway [EMR] and study calendars) for study assessments with appropriate study personnel and inform research participants.
Interviews and updates patient information through study visits or telephone visits for new or worsening problems, symptoms as a result of medications or trial activities. Must be able to phrase and discern questions appropriate to patient’s questions, replies, or answers. Ensuring patients notes are updated accurately.
Documents, notifies, and reports to appropriate study personnel and agencies any adverse events and serious adverse events promptly.
Creates, modifies, maintains and updates source documents.
Maintain CVs, licenses, training, and certifications for all study personnel and applicable vendors.
Ensures data entry is completed in a timely manner and/or per study contract guidelines.
Prints, sorts, scans, reviews, and/or files study related correspondences (copies, emails, faxes, mail, routers) and informs appropriate study personnel and/or obtain signatures (if applicable).
Provides support and assistance during onsite and remote monitoring visits.
Ability to understand budgets and contracts and review financial relationship of the study and create appropriate invoices for all items listed in accordance with the study budgets. Provides financial summaries and tracks study related payments.
Knowledge, understanding and ability to manage Accounts Receivable/Accounts Payable.
Responsible for timely submission of claims to insurance companies from a wide variety of medical providers and facilities, as well as monitoring and ensuring payments for medical services are received in a timely manner. Medical Biller may also function as an intermediary between healthcare providers, clients, patients and health insurance companies. Effectively utilize technology in order to perform coding and billing duties as such as data entry, verification of billing accuracy, submitting claims, post all insurance payments by line item, and identifying and billing secondary or tertiary insurances.
Greet and assist patients and visitors to MIND, leaving all individuals with a professional positive experience. These specialists are responsible for the check-in/registration of incoming patients, and they are often the first employee patients encounter. As the first employee patients encounter, a compassionate attitude is a must in this role. Being patient with people who may have trouble communicating or understanding what is happening is important. This position works in a fast-paced environment and must have the time-management and multitasking skills necessary to perform a variety of duties concurrently.
Medical Assistants (General)
Provides support to the Physician by obtaining patient medical information by obtaining their vital signs, weight, and height. Update chart as needed with current vital statistics any changes in condition, allergies, medications, etc. Obtain prior authorizations, scheduling medical tests, such as EEG, EMG and MRI. Ensure Greenway contains all pertinent information, by scanning incoming records, test results, all other pertinent forms to EMR and is up to date. Takes messages for physician and forwards as appropriate. Handles tasks as assigned by physician.
Schedule, cancel and reschedule patient appointments for routine office visits, consultations, treatments and follow ups using EMR (Greenway) system. Applying knowledge of office operations, knowledge of insurance companies and medical procedures preferred. Perform general office duties such as answering telephones, faxing, etc.
Under limited supervision prepare patients for and conduct electromyography testing. Collect information pertinent to the interpretations of the test in an outpatient setting. Assist in maintenance of equipment. EMG technologists are expected to be knowledgeable about anatomy and physiology including neuroanatomy and functional anatomy of the limbs, head, neck and lower back. Additionally, proficient in basic nerve and muscle physiology, as it pertains to the propagation of action potentials in peripheral nerves, neuromuscular junction transmission and the electrochemical and mechanical coupling in the bones.
Prior Authorizations (Medication, Infusion, Satellite Office-Roseville)
Responsible for obtaining insurance authorization for eligibility diagnostic and pain management services, MRI’s, Epidurals, NB’s, Lumbar Punctures, Blood patches, Infusions, Medications and Headache Treatments. Processes all phases of pre-authorization to include preparing records and updates regarding patient status. Verifies insurance benefits and eligibility for diagnostic and pain management services that require pre-authorization. Acts as a liaison between insurance provider, patient, and Medical Assistant.
Please note job descriptions are not designed to cover or contain all activities, duties or responsibilities that are required of the employee for this job.