Responsible for timely submission of claims to insurance companies from a wide variety of medical providers and facilities, as well as monitoring and ensuring payments for medical services are received in a timely manner. Medical Biller may also function as an intermediary between healthcare providers, clients, patients and health insurance companies. Effectively utilize technology in order to perform coding and billing duties as such as data entry, verification of billing accuracy, submitting claims, post all insurance payments by line item, and identifying and billing secondary or tertiary insurances.

Provides support to the Physician by obtaining patient medical information by obtaining their vital signs, weight, and height. Update chart as needed with current vital statistics any changes in condition, allergies, medications, etc. Obtain prior authorizations, scheduling medical tests, such as EEG, EMG and MRI. Ensure Greenway contains all pertinent information, by scanning incoming records, test results, all other pertinent forms to EMR and is up to date. Takes messages for physician and forwards as appropriate. Handles tasks as assigned by physician.

Responsible for obtaining insurance authorization for eligibility diagnostic and pain management services, MRI’s, Epidurals, NB’s, Lumbar Punctures, Blood patches, Infusions, Medications and Headache Treatments. Processes all phases of pre-authorization to include preparing records and updates regarding patient status. Verifies insurance benefits and eligibility for diagnostic and pain management services that require pre-authorization. Acts as a liaison between insurance provider, patient, and Medical Assistant.

Min of 1 year experience preferred. Will report directly to the Director of Medical Imaging. The MRI technologist is responsible for following and selecting appropriate imaging orders and techniques to produce required images. Inspect images for quality, using magnetic resonance scanner equipment and laser camera. Position patients on cradle, attaching immobilization devices as needed to specific area of imaging, to ensure appropriate placement for imaging. Explain magnetic resonance imaging (MRI) procedures to patients, patient representatives, or family members. Test magnetic resonance imaging (MRI) equipment to ensure proper functioning and performance in accordance with specifications. Start IVs for patients if needed. Experience in GE/Siemens, with knowledge of Brain/Spine Imaging also preferred.

Greet and assist patients and visitors to MIND, leaving all individuals with a professional positive experience. These specialists are responsible for the check-in/registration of incoming patients, and they are often the first employee patients encounter. As the first employee patients encounter, a compassionate attitude is a must in this role. Being patient with people who may have trouble communicating or understanding what is happening is important. This position works in a fast-paced environment and must have the time-management and multitasking skills necessary to perform a variety of duties concurrently.

Management and coordination of front office operations. Performing daily operational tasks to ensure smooth front end operations. Handling guest queries. Confer with staff members to discuss issues, resolve problems. Assist to establish departmental responsibilities and functions among the department. Act as Phreesia support liaison. Works out coverage and staffing across department. Conducts annual reviews of staff. Conducting training sessions for staff.

Actively participate and oversee call center group as they assist patients on the phone or via the patient portal. Handles requests or patients who are unhappy with efforts by call center staff. Assist in ways to optimize protocol and procedures and keep staff motivated. Measure team performance with key metrics. Keep management well-informed about issues and problems. Conduct new and ongoing training for department. Responsible for the hiring and onboarding of new staff. Runs regular staff meetings with call team.